Return and Refund Policy

Because you are here we are sure you are interested in buying our product or have already done that.

We would like to take a moment to Thank you for supporting our business.

 

 Returns

We accept returns only if the product is received damaged.

Our policy lasts 48 hours after order delivered. If 48 hours have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. 

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

For Returns kindly mail us hi@thecrio.com

 

Refund Policy

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

The number of days taken to process the refund and credit the amount to the customers bank account.(for e.g. 5-7 working days). 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at concretecrio@gmail.com.


Exchanges

Exchange (if applicable)

We only exchange items if they are defective or damaged (within 48 hours from delivery). If you need to exchange it for the same item, send us an email at concretecrio@gmail.com and send your item to:

Crio, 90/1 sunrise park, drive in road, 380054 ahmedaabd GJ, India.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


Shipping

We take liability for any damages during the transit. We would need proper proof that the parcel was received damaged. 

Kindly don't sign the POD if package is damaged.

To return your product, you should mail your product to:

Crio,

90/1 Sunrise park, Drive in road, 380054,

Ahmedaabd GJ, India