What does made to order mean?
All of our furniture is made to order meaning that we do not keep any furniture in stock but each object is made especially for each client. We therefore ask you to consider your purchase thoroughly before placing your order.
What is the general lead time for orders?
Due to the semi-bespoke nature of our products, all basins are made to order and lead times can vary from around 4-10 weeks. A more accurate lead time can be given upon enquiry for a specific product, however, this will still be an estimated lead time due to the unpredictable nature of concrete.
What are your products made out of?
All Crio products are aggregate-based concrete. Real, authentic concrete using limestone from local suppliers alongside specially sourced sands and high-quality pigments.We havea unique mix design for our products to be sustainable and durable.
Will the products need to be resealed?
No, all the products are sealed with a one-time sealer.It is sealed with several layers of sealer so as to make it less porous and penetrative.
What should I use to clean my concrete surface ?
We advise using a soft cloth and a ph neutral cleaner with warm water. Our surfaces must not be cleaned with any products containing bleach or harsh chemicals. They must not be rubbed with abrasive materials such as scouring pads, abrasive sponge-backs or wire wool as this may result in scratching and permanent damage to the surface.
How much is shipping?
We ship worldwide so the cost of shipping varies depending on the location as well as the size and weight of your product. If you let us know which country you’re based in and what products you’re interested in we can provide you with a cost for shipping.
What happens if my product arrives damaged?
Our products are carefully packaged to ensure they are fully protected during transit, however, on rare occasions, damages can occur. It is advised that all products are fully inspected within 12 hours of delivery and any issues reported to a member of the team immediately. In the event that there is damage to your product we shall find the best solution.
How heavy are the products ?
Everything is made from real, aggregate-based concrete which means they are heavy. It is the client's responsibility to provide lifting assistance upon delivery which is curbside only. If you need to know the weight of a specific product prior to ordering or installation please get in touch with us.
Can I order an object in a different color or size?
For any custom requests, please reach out to firstname.lastname@example.org